Privacy Policy

When you request an estimate or contact us, we may collect:

• Your name, phone number, and email address;
• Your service address, ZIP code, and property type;
• Details about the electrical work you request and your preferred contact time;
• How you heard about us.

We also automatically collect limited technical data (such as IP address and browser type) and information from Google reCAPTCHA, which we use to protect the Site from spam and abuse.

We use the information you provide to:

• Respond to your inquiry and schedule a free on-site estimate;
• Provide electrical services and follow up about your project;
• Contact you by phone, text message, or email regarding your request;
• Operate, maintain, and improve the Site;
• Comply with legal obligations and enforce our agreements.

We do not sell or rent your personal information. No mobile information or SMS opt-in data is shared with third parties or affiliates for marketing or promotional purposes. We share it only with:

• Trusted service providers that help us operate (for example, Google reCAPTCHA and the tools we use to receive and store lead information), who may use it only to provide services to us;
• Authorities or others when required by law, or to protect our rights, safety, or property.

When you provide your phone number and submit a request, you agree that Finest Electric Inc. may contact you by phone about your inquiry and service. Text messages are separate and optional. We text you only if you tick the SMS consent box on our booking form, text us first, or agree out loud after our receptionist reads you the disclosure on a call. Message and data rates may apply, and message frequency varies. Reply STOP at any time to opt out, or HELP for help. Opting out will not affect your ability to request service by phone. Full detail is on our SMS Communication Consent page.

Our website has an automated chat assistant. When you use it, we store the messages you send, the assistant’s replies, the page you started from, and the date and time. If you give your name, phone number, email, or service address in the chat so we can schedule work, we store those the same way we store a request sent through our booking form.

We use chat conversations to answer your questions, to book and confirm appointments, and to review the assistant’s answers for accuracy. The chat is run for us by Losnios, our website and automation provider, which handles these conversations on our behalf and for no other purpose, and the replies are generated by Anthropic’s Claude. We do not sell chat conversations and we do not use them for advertising.

Using the chat does not sign you up for text messages. The three ways to start receiving texts are described above, and chat is not one of them.

Please do not type card numbers, Social Security numbers, or medical information into the chat. If you would rather not use it, call us at (562) 539-0055.

The Site uses Google reCAPTCHA to reduce spam, which is subject to the Google Privacy Policy and Terms of Service.

We use Google Analytics to understand how visitors use the Site: the pages viewed, how you arrived (for example from a search), your general location (city level), your device and browser, and actions such as tapping our phone number, opening the chat or sending the booking form. It never receives what you type into a form or the chat. Google Analytics sets first-party cookies to recognize a returning browser, and Google processes this information on our behalf. Google's advertising features (Google signals and ad personalization) are turned off for this Site.

If your browser sends a Global Privacy Control or Do Not Track signal, Google Analytics is not loaded. You can also opt out with Google's opt-out browser add-on or by blocking cookies in your browser settings. We also count page visits with tools that use no cookies and do not identify you.

We keep your information only as long as needed to respond to your request, provide services, and meet legal, tax, or recordkeeping requirements, after which we delete or de-identify it.

Website chat conversations are kept for twelve (12) months and then deleted.

If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to:

• Know what personal information we collect and how we use it;
• Request access to or a copy of your personal information;
• Request that we correct or delete your personal information;
• Not be discriminated against for exercising these rights.

We do not sell or share your personal information for cross-context behavioral advertising. To exercise any of these rights, contact us at (562) 539-0055. We may need to verify your identity before responding.

We use reasonable administrative and technical measures to protect your information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

The Site is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last revised. Changes are effective when posted on this page.

If you have questions about this Privacy Policy or your information, contact us: